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SAP C_C4H56_2411 New Braindumps Sheet | Valid Test C_C4H56_2411 Format

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SAP C_C4H56_2411 Exam Syllabus Topics:

Topic
Details

Topic 1

Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.

Topic 2

Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.

Topic 3

Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.

Topic 4

Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.

Topic 5

Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q54-Q59):

NEW QUESTION # 54
How can you adapt the status schema of a case type? Note: There are 2 correct answers to this question.

A. The status schema cannot be adapted.
B. Use code list restrictions.
C. Change the existing status schema.
D. Add or remove statuses in the existing status schema.

Answer: C,D

Explanation:
In SAP Service Cloud V2, the status schema of a case type can be adapted by changing the existing status schema to modify the sequence or behavior of statuses. Administrators can also add or remove statuses in the existing status schema to tailor the case lifecycle to business needs. According to SAP documentation, "The status schema of a case type can be adapted by modifying the existing schema or adding/removing statuses as required." The status schema cannot be adapted (A) is incorrect, as adaptations are supported. Code list restrictions (D) limit dropdown values, not status schema changes.
Reference:
SAP Help Portal: Case Type Configuration in SAP Service Cloud V2
SAP Learning: Status Schema Management

NEW QUESTION # 55
Which objects can you assign when you create a user? Note: There are 2 correct answers to this question.

A. Security policy
B. User profile
C. Business role
D. Employee role

Answer: A,C

NEW QUESTION # 56
Which actions are necessary to use installed bases in cases? Note: There are 2 correct answers to this question.

A. The installed base must be set to active status.
B. At least one registered product must be assigned to the installed base.
C. An active service contract must be added to the installed base.
D. A customer needs to be assigned to the installed base.

Answer: A,B

NEW QUESTION # 57
Where are employee working hours maintained?

A. Business role
B. Employee data
C. Holiday calendar
D. Business user data

Answer: B

Explanation:
Employee working hours in SAP Service Cloud V2 are maintained in the Employee data. This includes details such as working hours, time zones, and availability, which are used for scheduling and case routing. According to SAP documentation, "Under the Operating Hours, you can define the working hours of the service agent" within the employee data settings.
Holiday calendar (A) defines non-working days, not individual hours. Business role (B) manages access rights, not working hours. Business user data (D) includes user credentials but not working hour details.
Reference:
SAP Community: Service Level Agreement in SAP Cloud for Customer community.sap.com SAP Help Portal: Employee Data Configuration

NEW QUESTION # 58
Which element can be used to restrict access to views?

A. Code list restrictions
B. Field extensions
C. Service levels
D. Business roles

Answer: D

NEW QUESTION # 59
......

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